Shipping & returns
The note that must be shown before any physical item is sold
Not yet in force. The shop sells both digital and physical goods, so a shipping and returns note is required —
this is it. The specific numbers are the client's to set, and until they are set here and shown at checkout,
no physical item may be sold. Publishing a returns window we invented would create a promise the show has to
keep. Placeholders are marked plainly below.
Digital items
- Delivered to the email address you give at checkout, immediately after payment.
- If the email does not arrive, check your spam folder, then tell us and we will re-send it.
- Because a digital item is supplied to you straight away, the usual right to cancel within a set period may not apply once you have accessed it. If a file is faulty, or the link does not work, we will put it right — that is not a discretion, it is what you paid for.
Physical items
| What | The position |
|---|---|
| Where we post to | To be confirmed — e.g. Zimbabwe only, Zimbabwe and South Africa, or worldwide including the UK diaspora. |
| Postage cost | To be confirmed — and whether it is included in the item price or added at checkout. It must be visible before payment. |
| Dispatch time | To be confirmed — how many working days from payment until the item is posted. |
| Typical delivery time | To be confirmed, per destination, including the diaspora. |
| Tracking | To be confirmed — whether tracking is included, and at what postage tier. |
| Duties and customs | To be confirmed — for international orders, who pays import charges. |
Returns
| What | The position |
|---|---|
| Change-of-mind window | To be confirmed — how many days from delivery, and whether the customer must pay return postage. |
| Condition required | To be confirmed — e.g. unworn, tags attached, in original packaging. |
| Excluded items | To be confirmed — e.g. signed books, personalised items, or anything marked as final sale. Whatever is excluded must be flagged on the product before purchase. |
| Faulty or damaged on arrival | We will replace it or refund you in full, including the postage. Tell us within to be confirmed days of delivery and keep the packaging and a photograph of the item as it arrived. |
| Wrong item sent | Our error, our cost. We will send the right item or refund you in full, and we will cover the return postage. |
| Lost in the post | To be confirmed — after how many days an item is treated as lost, and what we then do. |
How to start a return
Contact us through the contact form with your order reference, the item and the reason. Do not post anything back before we reply — we will confirm the address and the process first.
Refunds
Refunds are made to the original payment method. How long the refund takes to appear depends on the payment provider and your bank. Target refund window to be confirmed.
Donations
Donations are gifts, not purchases, and are not refundable by nature. If you gave in error, contact us and we will sort it out.
This page forms part of the terms. Prices and currency are also still to be set by the client — see the shop page.